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Unable to update my profile


#1

Hi! For some reason I'm unable to update my profile. It keeps saying that I haven't answered why I decided to join, which I had. I try to change it to see if that works and it doesn't. Any suggestions?

Thanks,

Deborah


#2

Hmmm.. tough one. Occasionally, signing out and then signing back in can help. Or, hitting refresh before you try to edit on the profile. I know it is kind of like hitting the TV when the picture is distorted, but sometimes it works...


#3

Thanks! I'll try that.

Madere (dancermom) said:

Hmmm.. tough one. Occasionally, signing out and then signing back in can help. Or, hitting refresh before you try to edit on the profile. I know it is kind of like hitting the TV when the picture is distorted, but sometimes it works...


#4

Sadly, that didn't work either. I also tried it on two different browsers.


#5

Which part of your profile were you trying to change?


#6

The personal experience section. It left off a year ago before he had done proton radiation.


#7

I'll have IT get in touch with you, Deborah.


#8

Thanks!


#9

Hi Deborah, nice to meet you, this is Rose (your IT help).

Can you try redoing your profile update on this page?

http://www.synovialsarcomasurvivors.org/profiles/settings/editProfileInfo

I just made some tweak on the Profile questions. Let me know if it works. Thanks!


#10

I just tried and it had the same pink bar saying I hadn't answered the question about what I was hoping to get from the web site.


#11

Hi, Deborah, I'll send you another instruction thru your email.